Communication Skills

After this course, participants will understand the advantages of assertive behaviour, take steps towards assertiveness, and learn to be effective communicators.

Communication Skills eLearning Module

Course Details

eLearning Module Sample on tablet

The Communication Skills Module lasts an average of 45 minutes. 

1. Introduction to Communication
2. Communication Styles
3. Communicating by Email
4. Communicating on the Telephone

– Determine your own preferred communication style
– Use this information to develop and improve how you communicate
– Identify and respond appropriately to other people’s communication
– Apply appropriate communication models
– Overcome the most common barriers to successful communication

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