Superior Guest Excellence
Superior Guest Excellence is a Hospitality specific customer service programme which highlights and encourages the behaviours and attitudes required for excellent guest service and highlights the power of the individual in creating Superior Guest Excellence moments and experiences within the hospitality environment.
Course Details
Course Duration
The Superior Guest Excellence module lasts an average of 45 minutes.
Course Content
1. The Guest Journey & First Impressions
2. Emotions & Positivity
3. Make a Difference / WOW Moments
4. Show What You Know – Enhancing the Guest Experience
Learning Outcomes
– To learn that the guest experience is a never ending journey and the importance of first impressions.
– To learn that positive behaviours, positive attitudes and being yourself are key in delivering guest service.
– To learn from real examples of key moments that impact on the guest’s journey.
– The impact of your own knowledge on enhancing the quality of the guest experience.