Customer Service
Excellence
This course gives participants the knowledge, skills, and confidence to be able to deliver excellent customer care and sell proactively. Our customer service course is suitable for those who are currently working in customer service or want to join customer service as a profession.
Course Details
Course Duration
The Customer Service Excellence module lasts an average of 45 minutes.
Course Content
1. Introduction to Customer Service
2. What are the benefits of delivering excellent Customer Service?
3. What does excellent Customer Service involve?
4. Managing to deliver excellent Customer Service
Learning Outcomes
– Understand what excellent customer service is.
– Know why it is important in a business.
– Explore the factors that constitute excellent customer service.
– Know what you can do to ensure that you and your colleagues deliver exceptional service consistently.
– Understand some of the important language of excellent customer service.