Customer Service
Designed for customer facing staff, this course provides your staff with the tools to deliver high quality customer experience, achieved by constructing and maintaining effective relationships with every customer.
Course Details
Course Duration
The Customer Service Module lasts an average of 45 minutes.
Course Content
1. Introduction
2. Elements of a Quality Service
3. Moments of Truth
4. Customer Perceptions, Wants & Needs
5. 1st Impressions
6. Effective Communications
7. Turning Challenging Situations into Opportunities
Learning Outcomes
– No matter what the size of your company, good customer service needs to be at the heart of your business model if you wish to be successful.
– It is important to provide good customer service to all types of customers, including potential, new and existing customers.
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