Conflict Resolution
This course is designed to improve the communication, listening and influencing skills of the participants, to introduce conflict management strategies, methods for handling difficult people and to explore methods of handling conflict.
Course Details
Course Duration
The Conflict Resolution module lasts an average of 45 minutes.
Course Content
1. What is Conflict Resolution?
2. How to Deal with Conflict
3. Handling Difficult Conversations
4. The Role of Mediation
Learning Outcomes
– Recognising workplace conflict – knowing the ‘signs’ and ‘symptoms’ to look out for. What causes Conflict?
– Responding to workplace conflict – aware of your responsibilities as a Manager is responding to it.
– Resolving workplace conflict – have practical tips for resolving, including how to handle difficult conversations.
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