Customer Service

Designed for customer facing staff, this course provides your staff with the tools to deliver high quality customer experience, achieved by constructing and maintaining effective relationships with every customer.

Customer Service eLearning Module

Course Details

eLearning Module Sample on tablet

The Customer Service Module lasts an average of 45 minutes. 

1. Introduction
2. Elements of a Quality Service
3. Moments of Truth
4. Customer Perceptions, Wants & Needs
5. 1st Impressions
6. Effective Communications
7. Turning Challenging Situations into Opportunities

– No matter what the size of your company, good customer service needs to be at the heart of your business model if you wish to be successful.
– It is important to provide good customer service to all types of customers, including potential, new and existing customers.

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